Last updated: July 3, 2026
The Greatful Plumber is a Jacksonville plumbing company, not a data company. We collect the information we need to answer your call, schedule your service, and run our business honestly. Here is what that means in plain English.
What we collect
- Contact and service requests: when you fill out a form on this site, we receive the details you send us, like your name, email, phone number, and a description of your plumbing issue.
- Phone calls: when you call us from this website, call tracking may log the number you called from and the time of the call so we can answer faster and see which pages actually help people reach us.
- Job applications: if you apply through our hiring page, we receive your name, contact details, experience level, resume, and anything you write to us.
- Site analytics: like most websites, we use cookies and analytics tools (such as Google Analytics via Google Tag Manager) to understand how visitors use the site, things like which pages get read and roughly where visitors come from.
What we do with it
- Respond to your request, schedule work, and communicate about your job.
- Send service reminders or follow-ups you asked for. You can opt out any time.
- Review hiring applications.
- Improve the website and our advertising so the right people can find us.
What we do not do
We do not sell your personal information. We do not share it with anyone except the service providers who help us run the business, like our scheduling and messaging platform, our form provider, and Google for analytics and advertising. Those providers only get what they need to do their job.
Cookies
Cookies are small files that help the site work and help us understand traffic. You can block or delete cookies in your browser settings. The site will still work, though a few conveniences may not.
How long we keep things
We keep customer records as long as we need them to service your home or business and to meet legal and tax requirements. Hiring applications are kept while a position is open and for a reasonable time after.
Your choices
You can ask us what information we have about you, ask us to correct it, or ask us to delete it where the law allows. Email info@tgplumber.com or call (904) 643-3946 and we will take care of it.
Questions
The Greatful Plumber
4029 Lenox Ave, Jacksonville, FL 32254
(904) 643-3946
info@tgplumber.com
If we change this policy, we will update this page and the date at the top. No fine-print games.